Refund policy

At Abshan Store, customer satisfaction is our priority. We carefully inspect and pack every order before dispatch to ensure that you receive your products in the best possible condition.

1. Return Eligibility

We accept returns only in the following situations:

The product received is damaged or defective.
You received the wrong product.
The product received is significantly different from the product ordered.

To request a return, please contact us within 48 hours of receiving your order.

2. Conditions for Return

For a return to be accepted:

The product must be unused and in its original condition.
Original packaging, tags, accessories, and other included items should be intact.
Customers may be required to provide clear photos or videos showing the issue.
Products damaged due to misuse, improper handling, or normal wear and tear may not qualify for a return.

3. Non-Returnable Items

The following items generally cannot be returned:

Products that have been used or opened.
Products damaged due to customer misuse.
Items without their original packaging or accessories.
Products returned after the eligible return period.

4. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund is approved, the applicable refund amount will be processed through the available payment method agreed with the customer.

Please note that shipping or delivery charges may be non-refundable unless the return is due to an error on our part, such as sending the wrong or defective product.

5. Exchange

If you receive a damaged, defective, or incorrect product, we may offer an exchange where the same product is available.

If the replacement is unavailable, an eligible refund may be offered instead.

6. Wrong or Damaged Order

If your order arrives damaged or you receive an incorrect item, please contact Abshan Store within 48 hours of delivery.

Please provide:

Your order number
Your name and contact number
Photos/videos of the received product
A brief description of the issue

Our team will review your request and guide you through the next steps.

7. Return Shipping

If the return is approved because of an error on our part, such as a wrong or defective product, we may cover the applicable return shipping cost.

For other return requests, the customer may be responsible for return shipping charges.

8. Order Cancellation

Order cancellation requests should be made as soon as possible after placing the order. Once an order has been dispatched, cancellation may no longer be possible.

9. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact Abshan Store through our official contact channels.

Abshan Store
We are committed to providing a smooth, reliable, and satisfying shopping experience.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zeeshanatwork65@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zeeshanatwork65@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zeeshanatwork65@gmail.com.